Support Engineer

Function

Job Description

  •  Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
  •  Image, deploy, upgrade and refresh PCs and manage assets
  •  Administrate and solve incidents assigned to the local on-site support
  •  Participate in small to medium size projects
  •  Provide hands on support to our specialist team with server, network, and telephony infrastructure
  •  Advise customers and users on their IT needs and best practices
  •  Establish and maintain strong relationships with local business
  •  Provide local subject matter expertise regarding processes, technology, organization and business
  •  Continuous development and improvement of On-Site Support service delivery
  •  Continuous focus on customer satisfaction, compliance and standards
  •  Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
  •  Team up with your peers at other locations in case of cross-functional support is required


Required experience

  •  Strong technical knowledge of troubleshooting PC’s, laptops, Windows 7/10
  •  A broad knowledge of the different technologies used in the industry to give a good overall understanding of IT.
  •  Extended experience of successfully delivering IT services
  •  Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
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