3rd Line Application / OS Support

Functie

Description:

As a Back office Client Team Member you will be assigned the task of third line application/OS support.

  • You will analyze and troubleshoot applications/OS problems and propose solutions (for problems that the helpdesk is escalating).
  • You will be participating in Scripting, Packaging & distribution of developed and Commercial Software on Wintel Platform.


Daily Tasks:

  • 3rd level support on client/OS/application issues
  • Scripting an unattended silent software installation
  • Creating / Maintaining / Analyzing / Troubleshooting and Supporting existing Scripted Software Packages
  • Writing and maintaining technical procedures related to customized Software installations
  • Having External contacts for Packaging / Runtime / Licensing (technical) issues


Must have:

  • At least 5 years’ experience in a comparable environment and a Professional attitude is absolutely required.
  • Expert in Windows 10 in a TCP/IP Client/Server network environment
  • Good scripting capabilities, at least be able to read: Visual Basic Scripting, DOS Batch Scripting and PowerShell.
  • Good technical knowledge of Microsoft Office and common used software.
  • Good technical client hardware knowledge. (desktop, laptop, smartphone)
  • Experience with Controlled Software Distribution in general (SCCM is a plus)
  • Packaging skills and experience in silent setups, software vendor customization tools, Custom Actions, WiseScripts, …

Nice to have:

  • Knowledge of Application Virtualization Environments (APP-V 4 & 5)
  • Knowledge of Active directory / Group Policies is a plus
  • Knowledge of Microsoft WINPE, Microsoft Deployment Toolkit and Windows Automated Installation Kit for Windows is a plus.

Soft skills :

  • Professional and Customer minded attitude with good communication Skills
  • Dutch and French: Writing/Reading & speaking
  • English language: Writing/Reading
  • Knowledge of the German language is a plus.
  • Team player but being able to work independent.
  • Eye for detail, strive to perfection and self-critical
  • Analytical problem solver
  • Documentation skills

Aanbod

  • For us you are not merely a number, we are passionate about the personal and human approach. 100% honest communication is also typically Xquisit!
  • We value your talent, skills and effort. This means we will always go the extra mile to ensure that you feel comfortable at your job and that you feel at home, both at Xquisit and at the client.
  • The possibility to develop yourself professionally is priceless. That’s why following training programs, attending courses, obtaining certificates, … are always an option open for discussion.
  • Employees on our payroll are offered an attractive benefits package, including a competitive salary, a company car, hospitalisation and group insurance, 12 extra days off (ADV) and more.
  • You are always welcome in our office in the peaceful greenery of Brasschaat and we regularly organise events for members of the Xquisit family!
Solliciteren

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