Infrastructure Support Engineer

Functie

Mission
Together with your colleagues in the project team you will ensure the stability & compliance of the infrastructure and services related to the network solutions (LAN, WLAN, SDWAN, …)
By standardizing and improving the environment, the team and you:

• prevent outages and as such, prevent impact on the users & applications.
• Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
• You will apply the rules around change management to ensure changes are documented, communicated and performed in a controlled way.
• Through the configuration management process, you ensure we have a full inventory of the assets and components involved in the services.
• You secure the compliance of our network components by following up on the agreed patching and lifecycle process.

Knowledge

• Cisco LAN & WLAN technologies
• WAN : both MPLS & SDWAN
• General network knowledge : Routing, Subnetting, VLAN, SNMP etc.
• Ideally also knowledge of routing protocols such as EIGRP, OSPF, BGP etc.
• External DNS and PKI certificates

Requirements

• You are passionate about technology and more specific technologies around network
• Fluency in English, spoken and written is a must
• ITIL Certification or acquired experience
• Technology certifications are a plus
• Competency is more than ever a combination of knowledge, experience and attitude. 
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A person that takes ownership
• A team player that is able to work independently
• You have a clear way of communicating
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives