Senior Support Engineer - Network Infrastructure

Functie

Mission
Together with your colleagues in the support team you will ensure the stability & compliance of the infrastructure and services related to the network solutions (LAN, WLAN, WAN, …). By pro-actively improving and checking the environment, the team and you prevent outages and as such, prevent impact on the users & applications.
Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication. You will apply the rules around change management to ensure changes are documented, communicated and performed in a controlled way.
Through the configuration management process, you ensure we have a full inventory of the assets and components involved in the services. You secure the compliance of our network components by following up on the agreed patching and lifecycle process.

Knowledge
You have a broad knowledge in :
• Cisco LAN & WLAN technologies
• WAN : both MPLS & SDWAN
• General network knowledge : Routing, Subnetting, VLAN, SNMP etc.
• Ideally also knowledge of routing protocols such as EIGRP, OSPF, BGP etc.
• Z-Scaler
• External DNS and PKI certificates

Educational Requirements
• Higher education or equivalent experience.
• You are passionate about technology and more specific technologies around network
• Fluency in English, spoken and written is a must
• ITIL Certification
• Technology certifications are a plus

Personality Requirements
Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A person that takes ownership
• A team player that is able to work independently
• You have a clear way of communicating
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative, there is always a better way, person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA & Commitment – Interaction - Innovation

Experience
• + 2 years of experience working for a large company