Support Engineer: Network Infrastructure & Operations


We are looking for a Support Engineer Network in the Infrastructure and Operations EMEA Team.
You will be part of the Infrastructure & Operations EMEA support team and will together with your colleagues provide 2nd & 3rd level support on the network services.


  • Together with your colleagues in the support team you will ensure the stability & compliance of the infrastructure and services related to the network solutions (LAN, WLAN, WAN, …)
  • By pro-actively improving and checking the environment, the team and you prevent outages and as such, prevent impact on the users & applications.
  • Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
  • You will apply the rules around change management to ensure changes are documented, communicated and performed in a controlled way.
  • Through the configuration management process, you ensure we have a full inventory of the assets and components involved in the services.
  • You secure the compliance of our network components by following up on the agreed patching and lifecycle process.

You have a broad knowledge in :

  • Cisco LAN & WLAN technologies
  • WAN : both MPLS & SDWAN
  • General network knowledge : Routing, Subnetting, VLAN, SNMP etc.
  • Ideally also knowledge of routing protocols such as EIGRP, OSPF, BGP etc.
  • Z-Scaler
  • External DNS and PKI certificates

Educational Requirements

  • Higher education or equivalent experience.
  • You are passionate about technology and more specific technologies around network
  • Fluency in English, spoken and written is a must
  • ITIL Certification
  • Technology certifications are a plus

Personality Requirements
Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:

  • A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
  • A person that takes ownership
  • A team player that is able to work independently
  • You have a clear way of communicating
  • A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
  • An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
  • Open-minded with a global mindset, curious to understand and learn new perspectives
  • A person who complies with our DNA => Commitment – Interaction - Innovation


  • + 5 years of experience working for a large company


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