Product Owner

Functie

The Role

In the role of the Product Owner, your principal responsibility is to deliver and maintain the IT applications in line with business needs while safeguarding system and data integrity for all our supported customers.
You may lead a highly motivated virtual, cross-regional team, delivering quality solutions for our customers. Your team will be a combination of internally assigned personnel and external service providers.

The work location is in Stockholm, Sweden (3 days onsite + 2 days work from home).

Roles & Responsibilities

Strategy

Responsible for product portfolio positioning (vision, architecture, roadmap)
Align with business stakeholders in setting priorities and driving product projects
Develop and maintain product and technology roadmap
Establish product governance structure
Create Service Operating Model and define KPIs
Develop marketing and communication strategy
Solution Financial Management

Demand to Delivery

Responsible for designing, developing/acquiring, piloting, and delivering the IT applications in line with business needs
Work closely with the function teams and business stakeholders to identify, evaluate and align core business needs
Prioritize development requests and ensure quality delivery
Define technical aspects, plan resources, and create exit criteria of POC/MVP
Monitor testing, plan product launch and ensure robust go-to-production procedure
Prepare for Service Readiness: unit price, charge model, governance body, documentation

Operation

Responsible for maintaining the IT applications in line with business needs, leading technology solutions globally while safeguarding operational governance
Design and implement product support process, including documentation and procedures for 1st, 2nd and 3rd level support
Oversee supplier management and delivery quality of the Managed Services; manage escalations in line with the delivery model.
Drive product adoption with support of regional delivery team
Monitor and improve product performance (incidents, requests, usability, CSI, etc.)
Improve customer experiences to enhance productivity
Supervise change management and release management; lead rollout of the product and new functions
Drive marketing, training and communication initiatives; manage business key users’ community
Ensure product compliance including access management, technical debt, and adherence to (local) regulations.
Perform cost analysis and financial control with Business Control's support
Implement Productized Way of Working

Experience Requirements

5+ years of experience in web applications, preferably on .Net platform
Involved in application development in a large, complex, multi-location organization
Experience with IT best practice/ITIL
3 + years IT Service Management experience
Proven Project Management and Business Analysis capabilities
Experienced with all aspects of business applications life cycle management
Wide knowledge of general business process and practices related to the financial domain.
Knowledge in web development standards (.NET, JSP, J2EE, etc.) is a plus
University degree or equivalent experience
Certification within ITIL (Foundation) is a benefit

Key Behaviours and Competencies

A person with a passion for the job
Ability to think practically and creatively as part of a team – must enjoy problem-solving and be motivated by finding solutions to daily challenges!
Be an excellent communicator, team player and business collaborator with the ability to translate technical topics to business outcomes into simple briefings for non-technical stakeholders
A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt and deliver to promise
A resilient person who can cope with change in an ever faster moving digital landscape
An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes digital transformation
Open-minded with a global mindset, curious to understand and learn new perspectives and technologies

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